Staffing Manager - HomeCare Experience Preferred

JOB SUMMARY

The Staffing Manager is part of the scheduling/staffing department and responsible for maintaining the client and
caregiver relationship and ultimately helps provide a “best in home care” experience for clients and employees as a leader in the business.
They Perform various supervisory activities for scheduling appropriate caregivers to clients; timecard processing,
where necessary; and monitoring of telephony system and other payroll responsibilities as needed. Performs
other office coordination duties including afterhours on-call supervisor role. The Staffing Manager leads the
recruiting efforts for the organization, creates extraordinary experiences to onboard, train, and retain that talent.
The Staffing Manager makes outbound sourcing calls to recruit talent and works to source candidates in a variety
of web-based talent portals. The Staffing Manager facilitates the hiring process for candidates in the talent
pipeline and partners other office staff team members to retain care staff. This position requires significant focus
on activities like making phone calls, text messaging candidates, emailing candidates, and persuading candidates
to work for Right at Home instead of the other caregiver positions. Always maintains a positive demeanor and can
effectively multitask in a high-functioning office environment.
The core competencies for a Staffing Manager are Verbal Communication, Adaptability, Likability, Customer
Focus, Decision Making/Judgment, Organization, Stress Management, Resourcefulness, Tenacity & Select A
Players.

ESSENTIAL FUNCTIONS

VERBAL COMMUNICATION
 Answers telephone, and takes inquiries or messages in an upbeat, professional manner.
 Communicates continually with associates and clients to evaluate service.
 Serves as liaison between associates and the Office Manager.
CUSTOMER FOCUS
 Responds promptly and courteously to all clients’ calls.
 Receives referrals and inquiries on the programs of this company.
 Focus on caregiver experience through recruiting and staffing
ADAPTABILITY
 Assists with sales, marketing and public relations efforts.
 Ability to determine best recruiting and staffing practices based on organizational needs
DECISION MAKING/JUDGMENT
 Maintains integrity in every interaction with caregivers and clients.
 Ability to live the Right at Home vision, mission and core values.
 Ability to problem solve and make decisions in a fast-paced environment.
ORGANIZATION
 Schedules and coordinates day-to-day activities of caregivers.
 Performs payroll duties including verifying time sheets, updating telephony records, and computer input for
payroll processing.
 Maintains documentation of associate work records in ClearCare and ensures current and complete personnel
records for all home care associates.

STRESS MANAGEMENT
 Successfully staffs all open shifts with best caregiver match.
 Performs on-call coordinator duties as needed.
 Maintains professionalism in all interactions.
 Ability to multitask in a high-functioning office environment.
LIKABILITY
 Interviews, screens and tests all applicants, and provides a positive candidate experience.
 Assists with recruiting, associate hiring, orientations, in-services, disciplinary actions, etc.
 Serves as a team player within an office environment.
 Ability to relate to clients and care staff in a way that is sensitive to the unique needs of the individual.
RESOURCEFULNESS
 Other general office and clerical functions.
 Other duties as assigned by the Operations Manager.
TENACITY
 Is energized by developing and meeting annual recruiting and retention goals.
 Establishes new sourcing opportunities.
 Passionately strives to achieve positive results and surpass barriers
 Conveys strong need to win and has a reputation for not giving up.
 Leverages competitive environment to gain employer market share.
 Carefully pre-screens potential candidates prior office interview.
 Conducts all required new hire processing and orientation.
 Embraces core values and culture in hiring and employment process.
 Demonstrates consistent logic, rationality, and objectivity in hiring decisions.
 Anticipates consequences of hiring decisions.
 Achieves diverse workforce.

EDUCATION / SKILLS / ABILITIES / AVAILABILITY
• REQUIRED: Superior organizational skills and ability to handle fast paced office environment.
• REQUIRED: Advanced office/computer skills required.
• PREFERRED: Excellent interpersonal skills, advanced telephone customer service skills & hiring experience.
• Knowledge of common medical terminology helpful.
• Able to work independently, demonstrating sound judgment.
• Read, write, speak and understand English as needed for the job.
• Be available as required for on-call duty outside of normal office hours.
WORKING ENVIRONMENT
 Works primarily out of the local office.